Non-traditional Knowledge Engineering for Phenomenal results

For the last decade I’ve been running Knowledge Management (KM) ventures. Yes! each KM project is a venture. Each venture has ‘aha’ moments. Accumulating ‘aha’ moments is the process of building best practices.

Four Knowledge Centric Support best practice principles:

1. Create content as a by-product of solving problems
2. Evolve content based on demand and usage
3. Develop a knowledge base of our collective experience to date
4. Reward learning, collaboration, sharing, and improving

Harness the value of knowledge as it formulates in day to day problem solving activities. Automatically capture, digitize, review and publish new knowledge. Invest in software solutions that become an integral part of day-to-day operation in support centers to monitor the way people solve problems and create knowledge as a by-product of problem solving.