The neglect of the obvious has been fatal to the development of scientific thought. The false conception of an intelligent knowledgebase as a means of “reading your mind” in my opinion largely vitiated the practical approach to intelligence. The view set forth in my next blog is merely academic: Key ingredients for an intelligent Knowledgebase
- Proactively engage by monitoring my activity on the website thus intercepting my requests for assisted service
- Adapt to my level of expertise, channel of interaction (cellphone, website, IVR) and locality
- Learn and harvest the community knowledge
- Inform and notify about its usefulness, performance and areas of improvement
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